Frequently Asked Questions
Here, you can find answers to the most frequently asked questions about order processing, shipping and delivery, returns and refunds, and more.
If you have any other questions not covered here, please email our customer service team at info@artecroma.com for further assistance.
Artwork
Generally, you will receive your purchase in 1-3 weeks after order is placed. For quantity order, please contact us at info@artecroma.com to confirm the accurate time frame.
The works are packaged by ArteCroma and follow a standardized packaging process.
Ships in a cardboard box, item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from ArteCroma to your home.
Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact info@artecroma.com
Yes, as long as the item has not been shipped. Please contact info@artecroma.com or log into your account if you need to cancel your order.
Shipping
Currently, our primary shipping location is in the United States, and we offer free shipping within the U.S.
It depends on where you are. Under normal circumstances, orders processed here will take [7-14] working days to be delivered. Delivery details will be provided in your confirmation email.
Ships in a cardboard box, item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from ArteCroma to your home.
Absolutely! We organize and ensure the transportation of our products. You have nothing to worry about and no hidden fees.
We will deliver to the address you provide on your order. Generally, we will confirm the delivery date with the consignee and the name you provide. If this is a surprise or a gift, please let us know!
Returns and Exchanges
Hassle-free returns and exchanges.
· Return it for a FULL refund or get a replacement just as easy as you purchase it.
· We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact info@artecroma.com
Once we receive the returned items, it will take up to 3 business days for us to process the refund. For PayPal account holders, up to 3 business days for the transaction to appear on your PayPal account For credit card refunds. between 7-14 business days for the transaction to be completed.
We pack all paintings in strong Box very carefully, normally it arrives safely. However, sometimes, it might arrive damaged, so, VERY IMPORTANT! Unpack the package in front of the courier, if it's damaged, please follow the below STEPS:
· Please ask courier man to write “the item is damaged/broken” or something like that on the waybill. You can keep your package after you and courier man both confirm the damages.
· Please take photos of the broken package (every side of it) and damages on painting to me, Let me deal with courier companies and will arrange to deliver a new painting immediately.
· If courier man just leave package at your door, there is no way you can confirm damages in front of courier man, please ignore NO.1, do No.2 above.
Keep the damaged painting and the package until the problem is solved.
Didn't find the answer you were looking for?
Please contact us, and we will get back to you as soon as possible. info@artecroma.com
